Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, how we protect it, and your rights.
1) Information We Collect
- Identity details: name and surname
- Contact information: phone number, email address, delivery address
- Order information: items ordered, quantity, price, delivery notes
- Payment data: processed securely by third-party providers; full card details are never stored by us
- Technical data: IP address, browser, device info, cookies, and usage data
- Marketing preferences: whether you wish to receive promotional messages
2) How We Use Your Information
- Process and deliver your orders
- Send order confirmations and updates
- Handle payments securely
- Provide customer support
- Improve our website and services
- Send marketing messages if you have given consent
- Comply with legal and tax obligations
3) Legal Basis for Processing
- Performance of a contract (fulfilling your order)
- Legal obligations (invoices and accounting)
- Legitimate interests (service improvement, fraud prevention)
- Your consent (marketing or cookies)
4) Sharing Your Data
We share data only with trusted third parties for the purposes described above, including payment processors, delivery partners, website hosting and IT support services, and legal or accounting partners when required by law.
5) Cookies
We use cookies to ensure site functionality, analyze traffic, and enhance your experience. You can disable cookies in your browser settings, but some features may not work properly without them.
6) Data Retention
- Order and billing records are kept for the legally required period
- Marketing data is retained until you withdraw consent
- Technical logs are stored for limited analytical or security purposes
7) Data Security
We apply appropriate technical and organizational measures to protect your data against unauthorized access, misuse, loss, or alteration. Transactions are encrypted and access is restricted to authorized personnel.
8) Your Rights
- Access and receive a copy of your data
- Request correction or deletion
- Withdraw consent at any time
- Object to marketing communications
To exercise your rights, contact us using the details below.
9) Contact
10) Updates to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on our website with the effective date shown at the top.